Telecom

• 360 degree view of customer
• Regulatory Compliance
• Real time Customer on boarding solution
• Telecom Executive Dashboard
• Network Coverage analysis
• Call drop Analysis

The first step in gaining an enhanced 360-degree view of customers is to identify the available information as well as its location. The basic customer profile that exists across various internal systems provides a baseline of information, including name, address, and contact details.

An enhanced 360-degree view of the customer is a holistic approach that takes into account all available and meaningful information about the customer to drive better engagement, more revenue and long term loyalty. The enhanced 360-degree view of the customer enables organizations to transform their digital touch points with the customer into sources of invaluable information on evolving customer needs and their sentiments. It converts this information into contextually relevant insight that lets the organization deliver personalized service to its customers

Starcom’s offers 360 degree view of customer solutions can help, analyse, cleanse, and remove duplicate customer information enables smarter decision making, effective cross selling & up selling ultimately the profitability. With Starcom solution you can be able to achieve:

• Avoid duplicates and rationalize conflicting information through cleansing, enrichment, de-duping of master data to create and maintain a golden record.
• Integrate high-quality data across multiple enterprise systems.
• Create a single, up-to-date view of customers or other key entities that can be used throughout the organization.
• Assess streaming data sources to analyze perishable data quickly and to select valuable data and insights to be stored for further processing.
• Collect all customer data at one central location from which it can be easily managed, analyzed, and shared using highly intuitive dashboard.

Data-driven insights can help you uncover what’s hidden and suspicious – and in time to mitigate risks. Data has a huge potential to impact almost all aspects of a business in both positive and negative ways. One of the possible ways in which Data affects negatively – is on the risk and compliance management ability of the organization.

New regulations and mandates are introduced regularly, impacting the way companies do business. And a more credit-educated consumer base is seeking insights into their own credit data, providing a separate second of eyes that demand accuracy.

An example of suspicious activity might occur when a trader consistently sends an email or calls a telephone number within a few minutes of making a large trade. Adding new data points such as geo-location data can enhance fraud prevention

In order to keep pace with today’s highly dynamic markets, globally orientated companies must permanently optimise their existing processes and systems. Data Quality solutions from Starcom ensure transparency throughout the entire product and customer relationship cycle.

The online verification engine is to validate instantly the new data that comes from various sources like CRM, PoS, Database or any other data source. The engine will scan the entire master table to check whether the data is matches with existing. This gives a unified Golden Records of customer data. It also helps to identify your most valuable customers, more easily develop and deliver cross-sell and up-sell opportunities and increase customer retention.

Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers are the moment that helps service providers make or break the loyalty of their subscribers. Thus, you should discover what the best service providers in your industry are doing to improve their customer on boarding metrics.

The on boarding process is your first opportunity to convey the value you are providing and frame their experience in a positive light. And, it’s a great time to contact them – subscribers are more open to your overtures when they are newly acquired.

Starcom offers Real Time On Line Customer On-Boarding solution that you can use to automate your entire data capture process right from the point of data entry right up until the data reaches your head office for approval of the account/connections. During the early days manual forms usually took days to reach the head office is available in real time, fully cleansed with additional background information. This allows you to check if the customer is an existing customer or a new customer. You can also look up the history of that customer to identify up selling/cross selling opportunities.