Telecom

STARCOM: India's first Listed Visual Analytics company

  • 360 degree view of customer
  • Regulatory Compliance
  • Real time Customer on boarding solution
  • Telecom Executive Dashboard
  • Network Coverage analysis
  • Call drop Analysis

360-Degree View of Your Customer

360-Degree View of Your Customer

The first step in gaining an enhanced 360-degree view of customers is to identify the available information as well as its location. The basic customer profile that exists across various internal systems provides a baseline of information, including name, address, and contact details.

An enhanced 360-degree view of the customer is a holistic approach that takes into account all available and meaningful information about the customer to drive better engagement, more revenue and long term loyalty. The enhanced 360-degree view of the customer enables organizations to transform their digital touch points with the customer into sources of invaluable information on evolving customer needs and their sentiments. It converts this information into contextually relevant insight that lets the organization deliver personalized service to its customers

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Regulatory Compliance

Regulatory Compliance

Data-driven insights can help you uncover what’s hidden and suspicious – and in time to mitigate risks. Data has a huge potential to impact almost all aspects of a business in both positive and negative ways. One of the possible ways in which Data affects negatively – is on the risk and compliance management ability of the organization.

New regulations and mandates are introduced regularly, impacting the way companies do business. And a more credit-educated consumer base is seeking insights into their own credit data, providing a separate second of eyes that demand accuracy.

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Real time Customer on boarding solution

Real time Customer on boarding solution

Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers are the moment that helps service providers make or break the loyalty of their subscribers. Thus, you should discover what the best service providers in your industry are doing to improve their customer on boarding metrics.

The on boarding process is your first opportunity to convey the value you are providing and frame their experience in a positive light. And, it’s a great time to contact them – subscribers are more open to your overtures when they are newly acquired.

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Analytics for Telecom

Telecom companies are sitting on terabytes of data that are stored in silos and scattered across the organisation. For simpler and faster processing of only relevant data, telcos need an advanced analytics driven data solution that will help them to achieve timely and accurate insights using data mining and predictive analytics.

Telecom Executive Dashboard

With StarBI easy-to-use drag and drop design tools, telecommunications companies can quickly build interactive, real-time visualizations which help them keep track of and achieve long term goals and objectives.

Network Coverage analysis

Quickly and accurately assess changing performance and capacity needs. Built-in real-time analytics, predictive forecasting of critical cost drivers like network utilization, storage consumption, total connections. Evaluate historical data across a number of regression analysis methods to determine the most likely expected future values right now.

Call drop Analysis

Enhanced visualizations which assist in tracing location information based on frequency & revenue loss due to call drop reasons are presented for analysis. Reduce propensity to churn by improving customer satisfaction through taking corrective measure against call drop.